Keynote: Mobile Workforce Optimization for Service Providers
Discover how service providers such as Mitie, ISS, and PHS are transforming field operations with AI-powered scheduling and dynamic workforce planning. In this keynote, Mark Brewer will explore how IFS technology enables smarter service delivery—boosting first-time fix rates, increasing productivity, and reducing operational costs. Learn how intelligent automation ensures the right person is dispatched to the right place at the right time, every time.
Session Speaker
A recognised thought leader in service industries, Mark has been helping organisations drive business transformation for over 25 years. From bringing Service Lifecycle Management (SLM) solutions to market with Servigistics, introducing Connected FSM to the marketplace with PTC and steering IFS to become a recognised leader in Service and Asset Management. Mark has worked with some of the World’s largest facilities services organisations including Mitie, ISS, PHS and Homeserve. Mark was recently named one of the most influential people in field service by Field Service News.
