Digital FM as a Destructive Force - Who is going to win the Facilities Management Revolution

14:30 - Wednesday 6th October 2021

Spaces & Infrastructure

Presentations for this session

Download 'Digital FM as a Destructive Force' Slides

The revolution in delivering FM services has started, who will win and who will go out of business?

This panel will discuss how the adoption of digital technology will sort out the ‘wheat from the chaff’ in the industry and will challenge the audience to tell us who they think will be the winners and losers

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Speaking at this session

David John Williams

EMEA Smart Places Industry Lead


David has worked for Microsoft since 2005 and has been part of an internal Innovation Team since December 2014. For the past 5 years he has been responsibility for creating and developing Microsoft’s Smart Places emerging industry.

He provides commercial, business, and technical advice, that enables Microsoft customers and partners in the real estate industry to digitally transform. Prior to joining Microsoft, David served in the Royal Air Force for 22 years as an Engineer Officer and he has a LLB Honours degree in English Law.

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Chris Moriarty

Workplace commentator


Chris is a globally respected workplace commentator that has worked alongside some of the largest organisations in the world for almost a decade understanding how they support employee performance. In his latest role, as Director of Insight at the Institute of Workplace and Facilities Management his team have led a series of high-profile research projects mapping the evolution of corporate workplaces and their connection to culture and technology; believing that there is a better way of supporting work than the model we currently have.

Often asked for his insights on the topic Chris has delivered keynote talks to audiences around the world and is a regular commentator in the media having appeared on BBC News, Sky, The One Show, Radio 5 Live, The Times and the Guardian.

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Linda Chandler

Smart Cities Advisor

Hyperlocal Cities Limited

Linda Chandler is a global smart cities advisor, working on a portfolio of projects across the pillars of built environment, energy and mobility. Her current focus is around Smart Towns, data exchanges for real estate and energy, smart city platforms and bringing coworking to the high street.

Previously, Linda was the Smart Cities Lead for Microsoft Services at Microsoft both in the UK and APAC for 10 years. Prior to Microsoft, she was Chief Information Officer for the London Development Agency. Linda has experienced many facets of the technology industry in her 25+ year career, having worked for systems integrators, large independent software vendors, an analyst firm and a number of start-ups.

Linda holds a First Class Honours degree and Masters in Computing from LSE and also an MBA from the Open University. Linda has been a RICS Asia Pacific World Regional Board Member, Trustee of the London Transport Museum and represented Microsoft on the board of the UK National Equality Standard. She is currently part of the Design Council Expert network, co-lead for the Tech London Advocates PropTech working group, an RSA Fellow and Member of the IET.

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Habibur Rahman

Director of Technical Services

Mitie Technical Services

Strategic technology transformation executive with over 20 years’ experience and an exceptional track record in the delivery of multi-million-pound complex business and technology change programmes. Enabling top-line growth and bottom-line profits through adoption of leading-edge technologies and optimised operating models.

Entrepreneurial-spirited, innovative and pioneering IT-leader identifying, qualifying, building consensus for, and implementing enabling technologies and enterprise systems that facilitate business processes and strategic objectives. Powerful blend of technology vision and business acumen results in consistent development of robust business strategies supported by cost-effective, highly performant and fit-for-purpose business services underpinned by highly-durable platform consisting of IT applications and infrastructures.

Broad expertise in operating models, application, data & information analytics, integration, security, networking, telecommunications, cloud and hosting solutions, full programme life cycle governance, client/vendor relationship management, and financial/operational management. Ably manage due diligence, reorganisation, and process improvement initiatives.

Acting as a catalyst for change providing strong leadership and management of teams delivering against a broad spectrum of business and technology change. Motivational team builder fostering a culture for success who directs large, cross-functional global teams of 500+ resources organised in matrix structure. Ability to communicate complex issues to senior and executive management to ensure understanding and buy in. Solves business and IT challenges in a thorough, consultative and yet pragmatic way.

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