Bridging Facilities Management's Digital Divide - The Power of Digital Partnerships

11:30 - Wednesday 6th October 2021


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This Session explores how the facilities management profession can bridge its ‘digital divide’: the gap between its current digital knowledge and capabilities and the digital knowledge and capabilities it will need to be able to thrive in future. The session content is from a whitepaper commissioned by the Instutute of Workplace and Facilities Management ( and co-written by David.

The whitepaper builds on previous IWFM research, which showed that there was a low level of knowledge of emerging digital technologies in the FM profession and raised concerns about the profession’s readiness to cope with technological change. In this Session, David and his colleague Tom Brookes from Microsoft will work through 3 example scenarios that outline the challenges faced by facility managers and will provide practical suggests and advice on how the FM profession can start to bridge its ‘digital divide’ by increasing the overall level of digital literacy in the profession and by using partnerships to harness the power of digital technologies.

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Speaking at this session

David John Williams

EMEA Smart Places Industry Lead


David has worked for Microsoft since 2005 and has been part of an internal Innovation Team since December 2014. For the past 5 years he has been responsibility for creating and developing Microsoft’s Smart Places emerging industry.

He provides commercial, business, and technical advice, that enables Microsoft customers and partners in the real estate industry to digitally transform. Prior to joining Microsoft, David served in the Royal Air Force for 22 years as an Engineer Officer and he has a LLB Honours degree in English Law.

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Tom Brookes

Client Executive


The Facilities Management lead within Microsoft UK's enterprise organisation, Tom is a veteran of 20 years within technology and business organisations. With a background in sales, technology and leadership, his career expands over several industries including Facilities Management, IT Services, and Professional Services.

Tom's own journey to excellence has been fuelled with an unrelenting passion for empowering people and organisations to achieve more through the use of technology. He mentors young people with the BAME community and takes an active role in promoting STEM skills to young people.

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